Managing failure

KTM Komuter services disrupted for two hours

KUALA LUMPUR: Power failure disrupted the KTM Komuter service for two hours on Thursday morning.

Service on the Subang Jaya-KL Sentral and Sentul-KL Sentral routes was stopped from 6.19am to 8.30am, causing many commuters to be late for work.

According to KTM Berhad corporate communications executive Shahriza Embi, the disruption in service at the two areas were caused by a breakdown of the “overhead line equipment”.

The Star, Thursday, September 14, 2006

A contingency rail replacement service needs to be figured out. This isn't the first time it has happened. It won't be the last.

Realistically, I can accept and expect these systems to fail once in a while. For valid reasons and not too often though.

But what happens to commuters then? Again, how about mobilizing school buses or having performance linked bonuses?